This policy applies to all treatment services and prepaid packages provided by the subsidiary companies of UR VIRTUE BERHAD (“the Clinics”).

1. Payments & Refunds

1.1. Payments made for treatments, packages, promotions, or advance bookings are generally non-refundable. Any refund requests may be reviewed on a case-by-case basis and are subject to management approval.

2. Prepaid Packages

2.1. Prepaid packages are generally non-refundable and non-transferable.

2.2. Unused sessions cannot be exchanged for cash.

2.3. Packages come with a validity period, and customers are encouraged to use all sessions before the expiry date.

3. Medical Suitability

3.1. All treatments are subject to professional consultation.

3.2. If a customer is not suitable for a treatment, the Clinics may:

– Recommend an alternative treatment; or

– Convert the remaining balance into credit for future use.
3.3. Any request may be reviewed on a case-by-case basis and are subject to management approval.

4. Contact

For enquiries, please contact:

urskin.marketing@gmail.com

5. Governing Law

This policy is governed by the laws of Malaysia.