Quality policy

Quality Policy

We, at UR GROUP, the Management of Skin Pigmentation Treatment Clinic Services shall be committed to:

  • Consistently exceeding our customer’s expectations on quality of services
  • Continual improvement of quality management system to achieve customer’s satisfaction
  • Complying with ISO 9001 Quality Management Systems and applicable requirements

Quality Objectives

  1. Minimum 95% of responded customers give 4 marks and above for satisfaction rate monthly
  2. Less than 2% of responded customers give 2 or 1 mark for satisfaction rate monthly
  3. Minimum 90% assessment passing mark for Light Therapy Consultant and Therapist monthly